If you have a question that’s not listed here please contact us. We’re always happy to help. You can reach us on twitter at @M14Industries or email us [email protected]
FAQ
Will you tell me if my idea is a good one?
This isn’t something we can answer. We believe the success of an app comes down to USP (unique selling point), a strong marketing strategy, and the technology running behind the scenes. We will take care of all your tech needs and the rest is in your hands.
I want an app with similar features to Double, is this possible?
Yes it is possible, but it falls outside of our standard package so there will be some custom development required, and costs associated. If you are wanting to understand what our platform is capable of I would visit apps such as; Bristlr, Dating Ink, Koob and Grafted Love.
How much do custom features cost?
There’s no exact pricing for custom development as every feature is different. We charge a standard day rate for custom development and aim to be as transparent as possible with you.
Do you provide a dedicated developer per client?
Sometimes! It depends on the size of the work. You’ll be chatting to us via your own Dedicated Account Manager who will keep you in the loop as development goes on.
What does the monthly maintenance cost cover?
- Scaleable, reliable, high performance hosting.
- Front-line customer support: Our customer support team are here in case your users have any problems. They receive all feedback so we can get straight to fixing any issues highlighted.
- 24/7 Operations management: The operations team are here for your security and support. We have you covered for any new releases or software updates. Even in the instance of a targeted marketing push, the platform is designed to handle any volume of traffic.
- We process all your payments, regardless of gateway. We also handle both your VAT and VATMOSS calculations.
- You’ll also have access to new feature releases as they come out to the platform.
- We provide your analytics via the M14 Dashboard.
Once I get involved in the M14 plan, am I under contract?
We have a standard Terms of Service, written to be as fair as we can get it. You’ll be able to cancel at any time providing a 30 day notice.
If you’ve paid upfront for multiple months, there are no ties after that period ends. You can sign up again for several months, or move to our monthly rolling plan.
I already have a database of users, can you migrate clients current users on to your platform?
We can! And we will offer dedicated support to help migrate your users over to our platform with minimal disruption. The costs and timescales involved will depend entirely on your current set up.
If either party terminates the agreement, who will own data such as end user data?
The short version: You will.
The longer version: Have a read of this short guide.
Do you deduct VAT from payments to clients and do they need to register for VAT?
Clients don’t need to register for VAT, as we handle the VAT and VATMOSS. They may wish to if they are going to be doing large transactions over time. But it’s not necessary until your business is earning over 70k a year.
Do your prices include app store registration fees with Apple & Google?
It doesn’t include the registration fees for either of the app stores, as the payment need to come out of your company account.
Once I have paid and signed the contract, how long will it take for my app's to go live?
28 days, or less.
From the moment you’ve given us all the information we need, and if there’s no custom development needed, we will have your apps live on the web and submitted to your app stores of choice within four weeks.
Once I discuss my app with you/ go into business with M14 is my intellectual property (IP) still owned wholly by myself?
The short version: You do.
The longer version: Have a read of this short guide.
What happens if I choose not to renew the contract after the 6/12 months?
If the contract is not renewed then you are entitled to the user data from the duration of your time with us, and your service with us will terminate after a short grace period.