If you have a question that’s not listed here please contact us. We’re always happy to help. You can reach us on twitter at @M14Industries or email us [email protected]
If you have a question that’s not listed here please contact us. We’re always happy to help. You can reach us on twitter at @M14Industries or email us [email protected]
[/vc_toggle][vc_toggle title=”Once I get involved in the M14 plan, am I under contract?” el_id=”1496845258665-37ff7acb-45fa”]We have a standard Terms of Service, written to be as fair as we can get it. You’ll be able to cancel at any time providing a 30 day notice.
If you’ve paid upfront for multiple months, there are no ties after that period ends. You can sign up again for several months, or move to our monthly rolling plan.[/vc_toggle][vc_toggle title=”I already have a database of users, can you migrate clients current users on to your platform?” el_id=”1496845376495-8dab7f2c-4732″]We can! And we will offer dedicated support to help migrate your users over to our platform with minimal disruption. The costs and timescales involved will depend entirely on your current set up.[/vc_toggle][vc_toggle title=”If either party terminates the agreement, who will own data such as end user data?” el_id=”1496845427664-394290ff-8556″]The short version: You will.
The longer version: Have a read of this short guide.[/vc_toggle][vc_toggle title=”Do you deduct VAT from payments to clients and do they need to register for VAT?” el_id=”1496845426072-3aa2fe5e-3f3c”]Clients don’t need to register for VAT, as we handle the VAT and VATMOSS. They may wish to if they are going to be doing large transactions over time. But it’s not necessary until your business is earning over 70k a year.[/vc_toggle][vc_toggle title=”Do your prices include app store registration fees with Apple & Google?” el_id=”1496845425289-109131a6-c327″]It doesn’t include the registration fees for either of the app stores, as the payment need to come out of your company account.[/vc_toggle][vc_toggle title=”Once I have paid and signed the contract, how long will it take for my app’s to go live?” el_id=”1496845547831-18e0063e-5210″]28 days, or less.
From the moment you’ve given us all the information we need, and if there’s no custom development needed, we will have your apps live on the web and submitted to your app stores of choice within four weeks.[/vc_toggle][vc_toggle title=”Once I discuss my app with you/ go into business with M14 is my intellectual property (IP) still owned wholly by myself?” el_id=”1496845547161-8e6b364b-0e92″]The short version: You do.
The longer version: Have a read of this short guide.[/vc_toggle][vc_toggle title=”What happens if I choose not to renew the contract after the 6/12 months?” el_id=”1496845546715-b3e17bb1-6f5f”]If the contract is not renewed then you are entitled to the user data from the duration of your time with us, and your service with us will terminate after a short grace period.[/vc_toggle]